chore: 并入 iotlcm-worker-svr 历史到 worker-svr/(原提交 96f0f4e)
This commit is contained in:
@@ -0,0 +1,252 @@
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// Package dailyusage implements the zset.Handler for previous-day usage.
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//
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// It queries one card per task through the upstream gateway (the same path the
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// status sync uses), validates the returned period and identity, and writes the
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// usage to the TDengine daily table.
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//
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// The failure classifier is intentionally separate from the monthly-usage one
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// and deliberately conservative: only errors that are known to be transient are
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// retried. An unknown carrier code is parked as a terminal business failure
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// instead of being retried, because a retry storm against a rate-limited carrier
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// is worse than a card that needs manual review (see the 2026-09-16 disk-full
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// incident). Like the monthly classifier, it never inspects the error text.
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package dailyusage
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import (
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"context"
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"fmt"
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"strings"
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"time"
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zsetconsumer "git.5iot.com/iotlcm-public/iotlcm-worker-svr/internal/consumer/zset"
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"git.5iot.com/iotlcm-public/iotlcm-worker-svr/internal/model"
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queue "git.5iot.com/iotlcm-public/iotlcm-worker-svr/internal/queue/zset"
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)
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const (
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// errCodeTelecomChannelLimited is the carrier error code that means the
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// whole channel is throttled or disabled.
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errCodeTelecomChannelLimited = "S00004" // chanGatewayInternalError is the gateway code for transport, HTTP and
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// response-decoding failures. An empty errCode distinguishes those from a
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// carrier business result that happens to use the same number.
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chanGatewayInternalError = 9999
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// tokenExpiredCode is the carrier code for an expired upstream token. The
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// gateway refreshes the token once; a later round can then succeed.
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tokenExpiredCode = 12021
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mobileBusyFirstCode = 13000
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mobileBusyLastCode = 13007
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mobileBusyClass = "mobile_busy"
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)
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// mobileUsageTemplates identifies the China Mobile OneLink implementations.
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// Carrier identity is resolved from the channel template rather than from the
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// channel name or the error text, both of which are unstable.
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//
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// The set mirrors the OneLink registration table in the upstream proxy and is
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// kept in sync with the monthly-usage classifier
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// (service/monthlyusage/handler.go). Unknown templates stay "generic" and are
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// never classified as mobile.
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var mobileUsageTemplates = map[string]struct{}{
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"sim_yd_v5": {},
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"sim_yd_mock_v5": {},
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"sim_sdtywl_v1": {},
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"sim_onelink_tengyu_v1": {},
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"sim_onelink_xuzhou_mobile_v1": {},
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"sim_onelink_lelian_v1": {},
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"sim_onelink_qianxun_v1": {},
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"sim_onelink_henan_xinjing_v1": {},
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"sim_henan_xinjing_direct_v1": {},
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"sim_onelink_zibo_v1": {},
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"sim_tibiot_v1": {},
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"sim_qianxun_v3": {},
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"sim_yunda_v1": {},
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"sim_mingqian_v3": {},
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"sim_daihe_v1": {},
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"sim_onelink_daihe_v1": {},
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"sim_onelink_daliuliang_v1": {},
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"sim__daliuliang_v1": {},
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"sim_onelink_mobile_public_v1": {},
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"sim_onelink_kedang_v1": {},
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"sim_onelink_beixin_v1": {},
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"lanshang_8000": {},
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"lanshang_8003": {},
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}
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// usageCarrierForTemplate resolves a channel template to its carrier.
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//
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// Telecom is detected through model.IsTelecomTemplate so every worker path
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// shares one definition (it covers both sim_dx_v1 and sim_dx_v3). Hard-coding
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// the v1 template here would silently classify a v3 channel as generic, which
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// in turn would drop its S00004 channel-blocking behaviour.
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func usageCarrierForTemplate(tempKey string) string {
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tempKey = strings.ToLower(strings.TrimSpace(tempKey))
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if model.IsTelecomTemplate(tempKey) {
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return "telecom"
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}
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if _, ok := mobileUsageTemplates[tempKey]; ok {
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return "mobile"
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}
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return "generic"
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}
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// classifyDailyUsageFailure maps one upstream item to the queue semantics owned
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// by this service.
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//
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// message is accepted only so callers can log it; it never influences the
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// decision, because text matching was the root cause of the 2026-09-14 channel
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// retry loop. The default is a non-retryable business failure: a wrong retry
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// multiplies carrier throttling, while a missing retry costs one manual replay.
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func classifyDailyUsageFailure(tempKey string, code int, errCode string) (errorClass string, retryable, blockChannel bool) {
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carrier := usageCarrierForTemplate(tempKey)
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switch {
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case carrier == "telecom" && strings.EqualFold(strings.TrimSpace(errCode), errCodeTelecomChannelLimited):
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return "channel_limited", false, true
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case carrier == "mobile" && code >= mobileBusyFirstCode && code <= mobileBusyLastCode:
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return mobileBusyClass, true, false
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case code == tokenExpiredCode:
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return "token_expired", true, false
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case code == chanGatewayInternalError && strings.TrimSpace(errCode) == "":
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return "network", true, false
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default:
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return "business", false, false
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}
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}
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// UsageClient is the upstream surface needed by the handler.
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type UsageClient interface {
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QuerySimDatausageDaily(context.Context, *model.SimDataUsageDailyInput) ([]model.SimBaseRes[model.SimDataUsageDailyOutputItem], error)
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}
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// UsageRepository persists the daily usage rows.
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type UsageRepository interface {
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UpdateDaily(context.Context, []model.TrafficUsageDailyItem) error
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}
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type Handler struct {
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client UsageClient
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repo UsageRepository
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}
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func NewHandler(client UsageClient, repo UsageRepository) (*Handler, error) {
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if client == nil || repo == nil {
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return nil, fmt.Errorf("daily usage handler dependencies are incomplete")
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}
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return &Handler{client: client, repo: repo}, nil
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}
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// Query performs one upstream daily-usage request for a single card.
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//
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// task.QueryMonth carries the run's period identifier: for a daily run that is
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// yyyyMMdd, and it is sent upstream verbatim as queryDate.
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func (h *Handler) Query(ctx context.Context, task queue.Task) zsetconsumer.Result {
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result := zsetconsumer.Result{Task: task}
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queryDate := strings.TrimSpace(task.QueryMonth)
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if queryDate == "" {
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result.ErrorClass = "protocol"
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result.Message = "daily usage task is missing its query date"
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return result
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}
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output, err := h.client.QuerySimDatausageDaily(ctx, &model.SimDataUsageDailyInput{
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SimKeys: []*model.SimKey{{
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ChanKey: task.ChanKey,
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ICCID: task.ICCID,
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IMSI: task.IMSI,
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MSISDN: task.MSISDN,
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}},
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ReqData: model.SimDataUsageDailyInputItem{QueryDate: queryDate},
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})
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if err != nil {
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result.ErrorClass = "network"
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result.Retryable = true
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result.Message = err.Error()
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return result
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}
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if len(output) == 0 || output[0].SimKey == nil {
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result.ErrorClass = "protocol"
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result.Retryable = true
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result.Message = "chan returned empty daily usage result"
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return result
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}
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item := output[0]
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if task.ICCID != "" && item.SimKey.ICCID != task.ICCID {
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result.ErrorClass = "protocol"
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result.Retryable = true
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result.Message = "chan returned mismatched card identifier"
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return result
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}
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result.Code = item.Code
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result.Message = item.Message
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result.ErrCode = item.ErrCode
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if item.Code != 0 {
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result.ErrorClass, result.Retryable, result.BlockChannel = classifyDailyUsageFailure(task.TempKey, item.Code, item.ErrCode)
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return result
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}
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// A successful code with a different (or missing) period would write the
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// wrong day, so it is treated as a protocol failure rather than silently
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// accepted. This mirrors the legacy admin reconcile requirement.
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if period, ok := normalizeDailyQueryDate(item.ResData.QueryDate); !ok || period != queryDate {
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result.ErrorClass = "protocol"
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result.Retryable = true
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result.Message = "chan returned mismatched daily usage period"
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return result
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}
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result.Success = true
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result.UsageMB = item.ResData.DataAmount
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return result
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}
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// Apply writes every successful result to the TDengine daily table.
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//
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// The timestamp is derived from the run period rather than from the response, so
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// every card in a run lands on the same 23:59:59.000 row that the dashboard and
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// the diagnosis page read.
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func (h *Handler) Apply(ctx context.Context, results []zsetconsumer.Result) error {
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items := make([]model.TrafficUsageDailyItem, 0, len(results))
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for _, result := range results {
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if !result.Success {
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continue
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}
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date, ok := parseDailyQueryDate(strings.TrimSpace(result.Task.QueryMonth))
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if !ok {
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return fmt.Errorf("daily usage task %s has an invalid period %q", result.Task.TaskID, result.Task.QueryMonth)
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}
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items = append(items, model.TrafficUsageDailyItem{
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TrafficUsageBase: model.TrafficUsageBase{
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Iccid: result.Task.ICCID,
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UsageMb: result.UsageMB,
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PackageCode: result.Task.PackageCode,
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},
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Date: date,
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})
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}
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return h.repo.UpdateDaily(ctx, items)
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}
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// ShouldRetryNextRound is the daily-usage retry policy. It is passed to the
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// run-aware ZSet consumer only; it keeps the classifier's verdict authoritative.
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func ShouldRetryNextRound(result zsetconsumer.Result) bool {
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return !result.Success && result.Retryable
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}
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var dailyUsageLocation = time.FixedZone("UTC+8", 8*60*60)
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// normalizeDailyQueryDate canonicalizes an upstream period to yyyyMMdd and
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// reports whether the value was interpretable at all.
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func normalizeDailyQueryDate(value string) (string, bool) {
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for _, layout := range []string{"20060102", "2006-01-02"} {
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parsed, err := time.ParseInLocation(layout, strings.TrimSpace(value), dailyUsageLocation)
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if err == nil {
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return parsed.Format("20060102"), true
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}
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}
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return "", false
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}
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func parseDailyQueryDate(value string) (time.Time, bool) {
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parsed, err := time.ParseInLocation("20060102", value, dailyUsageLocation)
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if err != nil {
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return time.Time{}, false
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}
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return parsed, true
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}
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@@ -0,0 +1,298 @@
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package dailyusage
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import (
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"context"
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"errors"
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"testing"
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zsetconsumer "git.5iot.com/iotlcm-public/iotlcm-worker-svr/internal/consumer/zset"
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"git.5iot.com/iotlcm-public/iotlcm-worker-svr/internal/model"
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queue "git.5iot.com/iotlcm-public/iotlcm-worker-svr/internal/queue/zset"
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)
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type fakeClient struct {
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output []model.SimBaseRes[model.SimDataUsageDailyOutputItem]
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err error
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// gotQueryDate records the period the handler sent upstream so a test can
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// prove the task period is forwarded verbatim.
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gotQueryDate string
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}
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func (c *fakeClient) QuerySimDatausageDaily(_ context.Context, input *model.SimDataUsageDailyInput) ([]model.SimBaseRes[model.SimDataUsageDailyOutputItem], error) {
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c.gotQueryDate = input.ReqData.QueryDate
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return c.output, c.err
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}
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type fakeRepo struct {
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items []model.TrafficUsageDailyItem
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err error
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}
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func (r *fakeRepo) UpdateDaily(_ context.Context, items []model.TrafficUsageDailyItem) error {
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r.items = append(r.items, items...)
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return r.err
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}
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func dailyTask() queue.Task {
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return queue.Task{
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TaskID: "run:op:42",
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RunID: "run",
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Operation: model.OperationPreviousDayUsageFullSync,
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QueryMonth: "20261009",
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ChanKey: "217",
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TempKey: "sim_yd_v5",
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CardID: 42,
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ICCID: "89860042",
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PackageCode: "PKG-A",
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}
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}
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func TestQueryForwardsTaskPeriodUpstream(t *testing.T) {
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client := &fakeClient{output: []model.SimBaseRes[model.SimDataUsageDailyOutputItem]{{
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Code: 0,
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SimKey: &model.SimKey{ICCID: "89860042"},
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ResData: model.SimDataUsageDailyOutputItem{
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QueryDate: "20261009",
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DataAmount: 12.5,
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},
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}}}
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handler, err := NewHandler(client, &fakeRepo{})
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if err != nil {
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t.Fatal(err)
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}
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result := handler.Query(context.Background(), dailyTask())
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if !result.Success {
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t.Fatalf("expected success, got class=%s message=%s", result.ErrorClass, result.Message)
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}
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if client.gotQueryDate != "20261009" {
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t.Fatalf("upstream queryDate = %q, want the task period 20261009", client.gotQueryDate)
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}
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if result.UsageMB != 12.5 {
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t.Fatalf("usage = %v, want 12.5", result.UsageMB)
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}
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}
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func TestQueryAcceptsEquivalentPeriodFormats(t *testing.T) {
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for _, period := range []string{"20261009", "2026-10-09"} {
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client := &fakeClient{output: []model.SimBaseRes[model.SimDataUsageDailyOutputItem]{{
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Code: 0,
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SimKey: &model.SimKey{ICCID: "89860042"},
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ResData: model.SimDataUsageDailyOutputItem{QueryDate: period, DataAmount: 1},
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}}}
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handler, _ := NewHandler(client, &fakeRepo{})
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if result := handler.Query(context.Background(), dailyTask()); !result.Success {
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t.Fatalf("period %q was rejected: class=%s message=%s", period, result.ErrorClass, result.Message)
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}
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}
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}
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func TestQueryRejectsMismatchedPeriod(t *testing.T) {
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client := &fakeClient{output: []model.SimBaseRes[model.SimDataUsageDailyOutputItem]{{
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Code: 0,
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SimKey: &model.SimKey{ICCID: "89860042"},
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ResData: model.SimDataUsageDailyOutputItem{QueryDate: "20261008", DataAmount: 1},
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}}}
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handler, _ := NewHandler(client, &fakeRepo{})
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result := handler.Query(context.Background(), dailyTask())
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if result.Success {
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t.Fatal("a mismatched period must not be accepted")
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}
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if result.ErrorClass != "protocol" || !result.Retryable {
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t.Fatalf("class=%s retryable=%v, want protocol/retryable", result.ErrorClass, result.Retryable)
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}
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}
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func TestQueryRejectsMissingPeriodEcho(t *testing.T) {
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// A channel that omits QueryDate from a successful response must fail too:
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// the task period would be unverifiable, so writing the row risks wrong-day
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// data. This mirrors the admin reconcile requirement.
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client := &fakeClient{output: []model.SimBaseRes[model.SimDataUsageDailyOutputItem]{{
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Code: 0,
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SimKey: &model.SimKey{ICCID: "89860042"},
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ResData: model.SimDataUsageDailyOutputItem{DataAmount: 1},
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}}}
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handler, _ := NewHandler(client, &fakeRepo{})
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result := handler.Query(context.Background(), dailyTask())
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if result.Success {
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t.Fatal("a missing period echo must not be accepted")
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}
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if result.ErrorClass != "protocol" || !result.Retryable {
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t.Fatalf("class=%s retryable=%v, want protocol/retryable", result.ErrorClass, result.Retryable)
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}
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}
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func TestQueryRejectsMismatchedICCID(t *testing.T) {
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client := &fakeClient{output: []model.SimBaseRes[model.SimDataUsageDailyOutputItem]{{
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Code: 0,
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SimKey: &model.SimKey{ICCID: "89869999"},
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ResData: model.SimDataUsageDailyOutputItem{QueryDate: "20261009"},
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}}}
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handler, _ := NewHandler(client, &fakeRepo{})
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result := handler.Query(context.Background(), dailyTask())
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if result.Success || result.ErrorClass != "protocol" || !result.Retryable {
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t.Fatalf("class=%s retryable=%v, want protocol/retryable", result.ErrorClass, result.Retryable)
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}
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}
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func TestQueryRejectsEmptyResult(t *testing.T) {
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handler, _ := NewHandler(&fakeClient{}, &fakeRepo{})
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result := handler.Query(context.Background(), dailyTask())
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if result.Success || result.ErrorClass != "protocol" || !result.Retryable {
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t.Fatalf("class=%s retryable=%v, want protocol/retryable", result.ErrorClass, result.Retryable)
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}
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}
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func TestQueryTreatsTransportErrorAsRetryableNetwork(t *testing.T) {
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handler, _ := NewHandler(&fakeClient{err: errors.New("connection refused")}, &fakeRepo{})
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result := handler.Query(context.Background(), dailyTask())
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if result.ErrorClass != "network" || !result.Retryable {
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t.Fatalf("class=%s retryable=%v, want network/retryable", result.ErrorClass, result.Retryable)
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}
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}
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func TestQueryRejectsTaskWithoutPeriod(t *testing.T) {
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handler, _ := NewHandler(&fakeClient{}, &fakeRepo{})
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task := dailyTask()
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task.QueryMonth = ""
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result := handler.Query(context.Background(), task)
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if result.Success || result.Retryable {
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t.Fatalf("a task without a period must fail without retrying: %+v", result)
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}
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}
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func TestApplyWritesPackageCodeAndEndOfDayTimestamp(t *testing.T) {
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repo := &fakeRepo{}
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handler, _ := NewHandler(&fakeClient{}, repo)
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err := handler.Apply(context.Background(), []zsetconsumer.Result{
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{Task: dailyTask(), Success: true, UsageMB: 7.25},
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{Task: dailyTask(), Success: false},
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})
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if err != nil {
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||||
t.Fatal(err)
|
||||
}
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if len(repo.items) != 1 {
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||||
t.Fatalf("wrote %d items, want only the successful one", len(repo.items))
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}
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item := repo.items[0]
|
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if item.Iccid != "89860042" || item.UsageMb != 7.25 || item.PackageCode != "PKG-A" {
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t.Fatalf("item = %+v, want iccid/usage/packageCode carried from the task", item)
|
||||
}
|
||||
// The handler supplies the day; repository.snapshotDay turns it into the
|
||||
// 23:59:59.000 row (covered by repository_test.go). Assert the day here so a
|
||||
// period mix-up cannot slip through.
|
||||
if got := item.Date.Format("2006-01-02"); got != "2026-10-09" {
|
||||
t.Fatalf("date = %s, want the run period 2026-10-09", got)
|
||||
}
|
||||
}
|
||||
|
||||
func TestApplyRejectsInvalidPeriod(t *testing.T) {
|
||||
handler, _ := NewHandler(&fakeClient{}, &fakeRepo{})
|
||||
task := dailyTask()
|
||||
task.QueryMonth = "2026-10-09"
|
||||
if err := handler.Apply(context.Background(), []zsetconsumer.Result{{Task: task, Success: true}}); err == nil {
|
||||
t.Fatal("expected an unparseable period to fail the write")
|
||||
}
|
||||
}
|
||||
|
||||
func TestClassifyDailyUsageFailure(t *testing.T) {
|
||||
tests := []struct {
|
||||
name string
|
||||
tempKey string
|
||||
code int
|
||||
errCode string
|
||||
wantClass string
|
||||
wantRetry bool
|
||||
wantBlocked bool
|
||||
}{
|
||||
{name: "telecom channel limited", tempKey: "sim_dx_v1", code: 500, errCode: "S00004", wantClass: "channel_limited", wantBlocked: true},
|
||||
{name: "telecom channel limited lowercase", tempKey: "sim_dx_v1", code: 500, errCode: "s00004", wantClass: "channel_limited", wantBlocked: true},
|
||||
// sim_dx_v3 is a telecom template too. It is resolved through
|
||||
// model.IsTelecomTemplate so a v3 channel keeps S00004 blocking instead
|
||||
// of falling through to generic and retrying every card to exhaustion.
|
||||
{name: "telecom v3 channel limited", tempKey: "sim_dx_v3", code: 500, errCode: "S00004", wantClass: "channel_limited", wantBlocked: true},
|
||||
{name: "telecom v3 template is not treated as mobile", tempKey: "sim_dx_v3", code: 13000, wantClass: "business"},
|
||||
{name: "mobile busy first code", tempKey: "sim_yd_v5", code: 13000, wantClass: "mobile_busy", wantRetry: true},
|
||||
{name: "mobile busy last code", tempKey: "sim_yd_v5", code: 13007, wantClass: "mobile_busy", wantRetry: true},
|
||||
{name: "mobile one past the busy range", tempKey: "sim_yd_v5", code: 13008, wantClass: "business"},
|
||||
{name: "mobile one below the busy range", tempKey: "sim_yd_v5", code: 12999, wantClass: "business"},
|
||||
{name: "busy code on a non-mobile template", tempKey: "sim_qianxun_v3_bogus", code: 13000, wantClass: "business"},
|
||||
{name: "token expired", tempKey: "sim_yd_v5", code: 12021, wantClass: "token_expired", wantRetry: true},
|
||||
{name: "gateway internal without errCode", tempKey: "sim_yd_v5", code: 9999, errCode: "", wantClass: "network", wantRetry: true},
|
||||
{name: "gateway code with a carrier errCode stays business", tempKey: "sim_yd_v5", code: 9999, errCode: "E42", wantClass: "business"},
|
||||
{name: "telecom S00004 without the telecom template is not channel limited", tempKey: "sim_yd_v5", code: 500, errCode: "S00004", wantClass: "business"},
|
||||
{name: "unknown code is not retried", tempKey: "sim_yd_v5", code: 4242, wantClass: "business"},
|
||||
{name: "unknown code on an unknown template is not retried", tempKey: "some_new_channel_v9", code: 13000, wantClass: "business"},
|
||||
}
|
||||
for _, test := range tests {
|
||||
t.Run(test.name, func(t *testing.T) {
|
||||
class, retry, blocked := classifyDailyUsageFailure(test.tempKey, test.code, test.errCode)
|
||||
if class != test.wantClass || retry != test.wantRetry || blocked != test.wantBlocked {
|
||||
t.Fatalf("classify(%q, %d, %q) = (%s, %v, %v), want (%s, %v, %v)",
|
||||
test.tempKey, test.code, test.errCode, class, retry, blocked, test.wantClass, test.wantRetry, test.wantBlocked)
|
||||
}
|
||||
})
|
||||
}
|
||||
}
|
||||
|
||||
// TestClassifyIgnoresMessageText pins the 2026-09-14 discipline: classification
|
||||
// must never depend on carrier text, because text matching caused the channel
|
||||
// retry loop that the rule was introduced to prevent.
|
||||
func TestClassifyIgnoresMessageText(t *testing.T) {
|
||||
// A "busy"-looking message on an unknown code must stay non-retryable.
|
||||
if _, retry, _ := classifyDailyUsageFailure("sim_yd_v5", 4242, ""); retry {
|
||||
t.Fatal("an unknown code must not become retryable because its message looked transient")
|
||||
}
|
||||
// And a busy code must stay retryable regardless of what the text says.
|
||||
if _, retry, _ := classifyDailyUsageFailure("sim_yd_v5", 13000, ""); !retry {
|
||||
t.Fatal("a mobile busy code must stay retryable")
|
||||
}
|
||||
}
|
||||
|
||||
func TestShouldRetryNextRoundFollowsClassifier(t *testing.T) {
|
||||
if ShouldRetryNextRound(zsetconsumer.Result{Success: true}) {
|
||||
t.Fatal("a successful result must not be retried")
|
||||
}
|
||||
if !ShouldRetryNextRound(zsetconsumer.Result{Retryable: true}) {
|
||||
t.Fatal("a retryable failure must be deferred to the next round")
|
||||
}
|
||||
if ShouldRetryNextRound(zsetconsumer.Result{Retryable: false}) {
|
||||
t.Fatal("a terminal failure must not be retried")
|
||||
}
|
||||
}
|
||||
|
||||
func TestUsageCarrierForTemplateMatchesSharedDefinition(t *testing.T) {
|
||||
// The daily classifier must agree with model.IsTelecomTemplate for every
|
||||
// telecom template the rest of the worker recognises. A drift here means a
|
||||
// channel silently loses its S00004 blocking behaviour.
|
||||
for _, tempKey := range []string{"sim_dx_v1", "sim_dx_v3", "SIM_DX_V1", " sim_dx_v3 "} {
|
||||
if got := usageCarrierForTemplate(tempKey); got != "telecom" {
|
||||
t.Errorf("usageCarrierForTemplate(%q) = %q, want telecom", tempKey, got)
|
||||
}
|
||||
}
|
||||
for _, tempKey := range []string{"sim_yd_v5", "sim_onelink_daihe_v1"} {
|
||||
if got := usageCarrierForTemplate(tempKey); got != "mobile" {
|
||||
t.Errorf("usageCarrierForTemplate(%q) = %q, want mobile", tempKey, got)
|
||||
}
|
||||
}
|
||||
for _, tempKey := range []string{"", "some_new_channel_v9", "sim_dx_v2"} {
|
||||
if got := usageCarrierForTemplate(tempKey); got != "generic" {
|
||||
t.Errorf("usageCarrierForTemplate(%q) = %q, want generic", tempKey, got)
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
func TestQueryBlockChannelPropagatesForTelecomS00004(t *testing.T) {
|
||||
client := &fakeClient{output: []model.SimBaseRes[model.SimDataUsageDailyOutputItem]{{
|
||||
Code: 500,
|
||||
ErrCode: "S00004",
|
||||
Message: "channel disabled",
|
||||
SimKey: &model.SimKey{ICCID: "89860042"},
|
||||
}}}
|
||||
handler, _ := NewHandler(client, &fakeRepo{})
|
||||
task := dailyTask()
|
||||
task.TempKey = "sim_dx_v1"
|
||||
result := handler.Query(context.Background(), task)
|
||||
if result.ErrorClass != "channel_limited" || !result.BlockChannel || result.Retryable {
|
||||
t.Fatalf("telecom S00004 must block the channel without retrying: %+v", result)
|
||||
}
|
||||
}
|
||||
Reference in New Issue
Block a user